When I design a document, I envision the end-user experience. I ask myself the following questions:
- What does the user need to know?
- Why does the user need to know this information?
- What is the role or job function of the user?
- How will the user find this information?
There are many ways to deliver documentation. The traditional model involves large guides that a user can download and search, but the latest trends demand searchable content through popular search engines. Writing article-based documentation helps users find this information. You can check out some of the scenario articles I documented, such as for the CA AppLogic product.
University Research Projects
In college, I had some fun research projects for topics of my choosing.
View my research about Musicians and Aesthetic Sensitivity to Music Based on Level of Training (PDF). Music is one of my favorite hobbies, and I realized that I tend to prefer listening to more complex styles of music, due to my advanced levels of training, such as in piano and the guitar. This research project interviewed musicians of various levels to learn if their levels had an impact on the music they prefer to listen during leisure.
View my presentation titled Environmental and Economic Impacts of Reducing Diesel Emissions. Fortunately, engineering advancements have been made in diesel engines in the past few years to reduce harm to the environment. This Environmental and Economic Impacts of Reducing Diesel Emissions (PDF) accompanies the presentation. These examples provide information related to communication about resolving environmental problems.
Technology in American Education
In Technology in American Education: The Philosophical Implications of Complementing Success in Interactive, Online Learning (PDF), I advocate the increased adoption of online learning by modern educational institutions to complement student technical abilities. This adoption may help ensure that these institutions better prepare students for academic success in higher education.