Paul Wozniczka Resume


July 2015 – Present  CA Technologies, Plano, TX
Content Strategist / Principal Technical Writer

  • Currently leading the content strategy, information architecture, and product documentation effort for CA Mainframe Operational Intelligence
  • Authoring content for various products, such as CA SYSVIEW, CA NetMaster Network Management, and CA Output Management Web Viewer.
  • Crafting documentation machine learning use cases based on newer technologies such as Docker and Bintray.
  • Authoring content updates and managing DocOps Platform (Confluence Wiki environment) spaces for CA OPS/MVS Event Management and Automation, CA NetMaster Network Management, and CA MIM.
  • Documenting and testing APIs with the Swagger Editor and Swagger plugin in Confluence.
  • Recording and editing rich media, such as creating CA Education YouTube videos that enhance product documentation in Adobe Captivate and ActivePresenter.
  • Migrating and modernizing content to the DocOps Platform from AuthorIT.
  • Authoring content, maintaining DocOps spaces, increasing NPS scores, and advising on other Mainframe product documentation such as CA XCOM Data Transport.
  • Mentoring and training new hires in the department.
  • Working with organization leaders to update and modernize all the standards for Mainframe and Distributed documentation on the DocOps Platform.
  • Working frequently on multiple projects in Agile SAFe

June 2007 – July 2015  CA Technologies, Ewing, NJ
Senior Technical Writer / Senior Technical Information Engineer

  • Authored documentation in an Agile environment for various products in the distributed and mainframe business units
  • Successfully implemented scenario-based content and lean content strategies with support from the product owner and received positive customer feedback
  • Implemented Google Analytics for products in distributed and mainframe to support the public content initiative, and monitored end-user behavior using this information
  • Mentored a new hire by presenting department standards and best practices
  • Frequently provides guidance to other technical writers about best practices
  • Lead the global writing team for an enterprise service desk product, such as adopting scenario-based content, and expanded the context-sensitive help system
  • Authored content for a new Flipboard cookbook for the enterprise service desk product

June 2006 – Sept 2006; May 2007   CA Inc (Computer Associates), Princeton, NJ
Technical Writer, Intern

  • Updated documentation and graphics for products in distributed and mainframe
  • Worked with a global team of writers on various projects
  • Assisted with a presentation given to a user group meeting
  • Learned the importation and standardization of product documentation in AuthorIT

June 2004 – Aug 2005                     InfraMap Corporation, Windsor, NJ
Subsurface Utility Engineer

  • Located underground utilities for the NJDOT and NYDOT
  • Effectively used Metrotech instruments for locating utilities (810, 850, 880B, 9890)


2013  New Jersey Institute of Technology       Newark, NJ
Degree: Master’s in Professional and Technical Communication

2007  New Jersey Institute of Technology         Newark, NJ
Degree:  Bachelor’s in Professional and Technical Communication (PTC-BS/MS)

Minor: Science, Technology, and Society (STS)


  • Excellent verbal and written communication
  • Mastery of content management systems and authoring tools including AuthorIT, RoboHelp, and Adobe Framemaker
  • Mastery of the Microsoft Office Suite, specifically Visio
  • Advanced user of multimedia suites including Adobe CSS (Photoshop, Audition, Illustrator, and Captivate)
  • Extensive experience with HTML, CSS, and XML
  • Fluent in Polish


Mainframe, Agile Development, SAFe, Scaled Agile Framework, SaaS, Cloud, Structured Writing, Security, Electronics, Sports, Music Composition