Technical content and knowledge systems leader with 20 years of experience building documentation organizations at enterprise, big tech, and AI startup scale. I treat content like software: structured, measured, and governed.
I’ve led documentation functions at Google (Technical Writing Manager, 3 FTEs across US/Canada/Germany + contractors) and Broadcom (14 direct reports, $1.4B in supported revenue), and most recently owned the documentation function at at Vectara, an agentic RAG platform where I spent nearly 3 years deep in AI-native content engineering, shipping RAG-backed authoring pipelines that delivered 40-60% throughput gains with hallucination guardrails.
My edge isn’t that I use AI. I spent two decades building content management systems and operations before AI entered the picture. That foundation means I know where AI actually adds value versus where it’s just buzzwords. I build with AI because the problems demand it, not because it’s trendy.
What I do:
- Build and lead content teams: Hiring, developing, and scaling content organizations through growth and change
- Architect content ecosystems: Taxonomy, metadata strategy, lifecycle governance, CI/CD validation pipelines
- Ship AI-powered content systems: RAG pipelines, AI agents for content workflows, automated generation with human-in-the-loop evaluation
- Prove ROI with data: 30% support ticket reduction ($50K/month savings), 50-60% page view increases, MTTR from hours to minutes
- Build and ship products: I vibe code, iterate, and launch. Not just writing about the new tech but building with it. These are real products and real users.
I’m particularly effective in environments where documentation is a product function, not an afterthought. This includes developer platforms, AI/ML infrastructure, security and compliance, and regulated industries where content accuracy is safety-critical.
Links:
Professional Experience
Feb 2026 – Present
Content Operations, AI Evaluation, and Technical Documentation Projects, (OpenAI, Meta, LinkedIn, Mercor)
- Clients include OpenAI, Meta, LinkedIn, and Mercor.
- Freelance content operations, AI evaluation, and technical documentation projects.
- Optimized enterprise AI model-evaluation workflows to improve technical content accuracy.
- Implemented RLHF (Reinforcement Learning from Human Feedback) frameworks to assess LLM outputs for technical correctness.
- Building AI agents for clients in content development, management, lead generation, business optimization.
- Provided tailored content auditing, content creation, copywriting, and technical documentation consulting services, including user guides, online help, API documentation, advertisements, tutorials, grant proposals, reference materials, videos, web, and UX designs.
- KnowledgeFlow AI | Wizard of Docs LLC
May 2023 – Jan 2026
Head of Documentation, Vectara
- Pioneered AI-assisted authoring and prompt-driven content generation, accelerating documentation update cycles by 40%.
- Directed Docs-as-a-Platform strategy as head of docs for an AI agent enterprise SaaS and on-premise with docs-as-code workflows for product and API documentation.
- Owned the documentation infrastructure and content delivery (Docusaurus, OpenAPI, Git-based workflows) to support versioned API reference content for global developer and enterprise audiences.
- Documented complex AI infrastructure, including data ingestion, indexing, and query execution workflows for enterprise-scale deployments.
- Led cross-functional alignment with DevRel, UX, and Product teams to transform static documentation into a proactive self-service system, delivering omnichannel content.
- Engineered custom plugins and validation components in JavaScript, Python, and TypeScript for internal agent applications and documentation platforms to programmatically validate product behavior and maintain a single source of truth
April 2023 – Dec 2023
Director of Technical Writing, VSA Partners
- Provided thought leadership for freelance IBM projects in generative AI and cloud ERP.
- Collaborated with SMEs and IBM executives to create content around Generative AI, Cloud ERP, and Deep Learning.
- Freelance
Aug 2022 – April 2023
Technical Writing Manager, Google
- Managing a team of technical writers and documentation engineers in Stadia, Immersive
Stream, and Core Experience - Establishing standards and best practices for documentation and cross-team collaboration
- Setting goals, expectations, and holding regular performance check-ins
- Preparing and recommending long-term plans for creating and improving developer and end-user content
- Collaborating with the global technical writing community to coordinate presentations and events
July 2022 – Present
Founder and Director of Content Operations, KnowledgeFlow AI | Wizard of Docs LLC
- Provided tailored content auditing, content creation, copywriting, and technical documentation consulting services, including user guides, online help, API documentation, advertisements, tutorials, grant proposals, reference materials, videos, web, and UX designs
- Optimized documentation processes establishing efficient workflows, conducting content audits, and identifying areas for improvement
- Implemented AI prompt engineering skills for AI generative content creation, resulting in significant time and cost savings for clients
- Part-time consulting
Nov 2019 – July 2022
Technical Writing Manager, Broadcom (Plano, TX)
- Directed content strategy and information architecture for portfolios generating over $1.4 billion in annual revenue, driving product value and user satisfaction.
- Led and developed a team of 14 technical writers, streamlining agile workflows for products in automation, databases, DevOps, machine learning, networking, performance management, and storage.
- Designed and implemented a transparent, metrics-driven performance management framework aligned to organizational expectations, improving clarity around team-level expectations, targeted skill development, and career progression.
- Maintained team efficiency and optimized workflows through strong leadership and problem-solving skills, resulting in a 20% increase in overall productivity.
- Enhanced cross-functional capacity by 30% by aligning department priorities such as OKRs/KPIs, functions, and common goals.
- Adapted job assignments and schedules to address dynamic business needs, maximizing productivity and customer satisfaction.
- Revamped onboarding processes with comprehensive DITA and AEM training, improving new hire documentation quality and reducing onboarding time by 25%.
- Developed long-range plans for developer and end-user content, contributing to a 25% growth in department personnel and expertise.
- Achieved a 50-60% increase in page views on key database products by implementing SEO improvements and capitalizing on market trends and metrics.
- Collaborated with internal and external customers to remediate pain points, prioritize documentation improvements, and gather feedback for future updates.
- Conducted team workshops on best practices in structured authoring, DITA, HTML, CSS, XML, Swagger, Markdown, Git, and static site generators, enhancing team skills and knowledge.
July 2015 – Nov 2019
Principal Technical Writer / Content Strategist, Broadcom (Plano, TX)
- Delivered best-in-class technical content based on the needs of all audiences from software developers to end users in a global, Agile environment and orchestrated global Content Councils for stakeholder alignment.
- Led the product content strategy, documentation, SEO, and rich media efforts for machine learning solution and over a dozen products in networking, system, application, performance, and database management global teams.
- Orchestrated global Content Councils for stakeholder alignment and developed global content standards.
- Mentored new hires supervised overseas writers assisting in performance management and calibration decisions.
- Led new projects with technical documentation, marketing content, SEO, web copy, content strategy, and rich media production.
- Wrote elegant API developer documentation in Swagger, OpenAPI, and Confluence that established corporate API documentation standards..
- Led new product content SEO for specific audiences, using a consistent voice, and maintained frequent new, unique traffic in the DocOps platform.
- Established best practices and standards in content versioning.
- Delivered rich media including YouTube overviews and tutorials that enhanced the user experience.
- Received STC Awards of Excellence for the CA Mainframe Operational Intelligence and Mainframe Team Center – Content Viewer API Reference documentation
- Streamlined the preparation of content from a massive AuthorIT (DITA) to Confluence migration.
June 2010 – July 2015
Senior Technical Writer / Senior Technical Information Engineer, CA Technologies, A Broadcom Company (Ewing, NJ)
- Authored documentation in a global, Agile environment for various products in the distributed and mainframe business units
- Authored structured documentation in AuthorIT with DITA
- Successfully implemented scenario-based content and lean content strategies with support from the product owner and received positive customer feedback
- Implemented Google Analytics for products in distributed and mainframe to support the public content initiative, and monitored end-user behavior using this information
- Mentored a new hire by presenting department standards and best practices
- Frequently provides guidance to other technical writers about best practices
- Lead the global writing team for an enterprise service desk product, such as adopting scenario-based content, and expanded the context-sensitive help system
- Authored content for a new Flipboard cookbook for the enterprise service desk product
June 2006 – July 2010
Technical Writer, CA Technologies (Ewing, NJ)
May 2004 – May 2006
Subsurface Utility Engineer, InfraMap (Windsor, NJ)
Education
Master of Science in Professional and Technical Communication, New Jersey Institute of Technology (2013)
Bachelor of Science in Professional and Technical Communication, New Jersey Institute of Technology (2007)
Minor: Science, Technology, and Society (STS)
Skills
- Technical Writing Leadership and Performance Management
- Information Architecture and Content Strategy
- API, SDK, and Developer Documentation
- Docs-as-Code (Git, CI/CD)
- Structured Authoring (DITA, XML)
- AI-assisted Authoring and Content Automation
- Agile Development
- Mastery of multiple content management systems including AuthorIT, Adobe Experience Manager (AEM), Confluence, Docusaurus, Jekyll, Markdown, WordPress, Flare, RoboHelp, and Adobe Framemaker
- Advanced user of multimedia creation suites including Camtasia Studio and Adobe Suite (Photoshop, Audition, Illustrator, and Captivate)
- Fluent in Polish
Interests
Volunteering, Leadership, Agile Development, Scaled Agile Framework, SaaS, Cloud, API Documentation, Structured Writing, Security, Electronics, Sports, Music Composition
