I am currently a Technical Writing Manager with 16 years of experience mastering industry skills in technical communication, API developer documentation, content strategy, structured writing, and rich media production. With a proven background in enterprise and mainframe software, I have consistently delivered high-quality, award-winning, and best-in-class technical documentation for both mainframe and distributed product lines. I am proud to manage a large team of technical writers across the country and organization in order to elevate the quality of documentation on a broader scale. I want my writers to succeed and I help them in any way possible to elevate their performance.
Professional Experience
Aug 2022 – Present
Technical Writing Manager, Google (Frisco, TX)
- Managing a team of technical writers and documentation engineers in Stadia, Immersive
Stream, and Core Experience - Establishing standards and best practices for documentation and cross-team collaboration
- Setting goals, expectations, and holding regular performance check-ins
- Preparing and recommending long-term plans for creating and improving developer and end-user content
- Collaborating with the global technical writing community to coordinate presentations and events
Nov 2019 – July 2022
Supervisor, Technical Materials, CA Technologies A Broadcom Company (Plano, TX)
- Led the content strategy and information architecture for Core Product, Database, Infrastructure, and AIOps portfolios with over $1.4 billion in annual revenue
- Managed 13 Senior and Staff Technical Writers on multiple agile value streams for products in automation, databases, devops, machine learning, network, performance management, and storage
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands
- Onboarded employees with extensive DITA and AEM training and revamped new hire documentation
- Created long-range plans for development of content and department personnel
- Propelled continuous SEO improvements and strategically capitalized on current market trends and metrics
- Collaborated with customers to remediate pain points, execute on documentation improvements, and gather feedback for future update prioritization
- Created team workshops about best practices in structured authoring, DITA, HTML, CSS, XML, Swagger, Markdown, Git, and using static site generators
Nov 2018 – Nov 2019 (role renamed to Staff post Broadcom acquisition)
Staff Technical Writer, CA Technologies A Broadcom Company (Plano, TX)
- Delivering best-in-class technical content based on the needs of all audiences from software developers to end users in a global, Agile environment
- Heading the content strategy and technical documentation efforts for mainframe machine learning solutions and multiple mainframe base product integrations for networking, system, application, database, and performance management product portfolios
- Monitoring internal, enterprise GitHub repositories for user interface issues, documentation impacts, and coordinating updates with developers and support staff and reducing tickets
- Orchestrating global Content Councils and facilitating stakeholder meetings with efficiency to track and complete action items quickly
July 2015 – Nov 2018
Principal Technical Writer / Content Strategist, CA Technologies A Broadcom Company (Plano, TX)
- Heading the product content strategy, documentation, SEO, and rich media efforts for the machine learning solution, CA Mainframe Operational Intelligence, as well as its base product integrations
- Heading the product content strategy for the Mainframe Team Center web components of base networking, system, application, performance, and database management product portfolios for global teams
- Delivering best-in-class technical content based on the needs of all audiences from software developers to end users in a global, Agile environment
- Monitoring internal, enterprise GitHub repositories for user interface issues, documentation impacts, and coordinating updates with developers and support staff and reducing tickets
- Providing new projects with technical documentation, marketing content, SEO, web copy, content strategy, and rich media production
- Building elegant API developer documentation in Swagger, OpenAPI, and Confluence that established corporate API documentation standards
- Developing global content standards in collaboration with organization leaders
- Maximizing SEO all new product content optimizes SEO, addresses specific audiences, uses a consistent voice, and maintains frequent new, unique traffic in the DocOps platform
- Working with organizational leaders to establish best practices and standards in content versioning
- Delivering rich media including YouTube overviews and tutorials that enhance the user experience in Adobe Captivate, TechSmith Camtasia, and ActivePresenter
- Designing documentation use cases based on newer technologies such as OpenShift, Docker, and Bintray
- Defining content strategy and authoring documentation for multiple Mainframe and Distributed products and sustaining a consistent voice
- Received STC Awards of Excellence for the CA Mainframe Operational Intelligence and Mainframe Team Center – Content Viewer API Reference documentation
- Authoring content updates and managing DocOps Platform spaces for CA OPS/MVS Event Management and Automation, CA Automation Point, CA VM Suite, CA MICS, CA NetMaster Network Management, and CA MIM
- Streamlining the migration of content from AuthorIT (DITA) to Confluence
- Mentoring and training new hires in the department and coaching other technical writers at all levels
- Strengthening the global career development programs for technical writers (information engineers) at CA
June 2010 – July 2015
Senior Technical Writer / Senior Technical Information Engineer, CA Technologies (Ewing, NJ)
- Authored documentation in a global, Agile environment for various products in the distributed and mainframe business units
- Authored structured documentation in AuthorIT with DITA
- Successfully implemented scenario-based content and lean content strategies with support from the product owner and received positive customer feedback
- Implemented Google Analytics for products in distributed and mainframe to support the public content initiative, and monitored end-user behavior using this information
- Mentored a new hire by presenting department standards and best practices
- Frequently provides guidance to other technical writers about best practices
- Lead the global writing team for an enterprise service desk product, such as adopting scenario-based content, and expanded the context-sensitive help system
- Authored content for a new Flipboard cookbook for the enterprise service desk product
June 2007 – July 2010
Technical Writer, CA Technologies (Ewing, NJ)
- Authored and edited documentation for various distributed products, including CA Clarity PPM, CA Asset Intelligence, CA Patch Management, and CA ServiceDesk Manager
- Created workflow diagrams for upcoming scenario-based content initiatives
December 2006 – May 2007
Web and Content Developer, Intern, New Jersey Network (Trenton, NJ)
- Updated the New Jersey Network website with news articles and embedded videos
- Converted physical media to online video formats
- Redesigned the NJN online store (http://www.njnstore.org), adding and coding the inventory from scratch using MIVA. This redesign allowed the online store to become automated, as opposed to the previous, manual methods of receiving orders and tracking inventory.
June 2006 – May 2007
Technical Writer, Intern, CA Inc (Computer Associates) (Princeton, NJ)
- Updated documentation and graphics for products in distributed and mainframe
- Worked with a global team of writers on various projects
- Assisted with a presentation given to a user group meeting
- Learned the importation and standardization of product documentation in AuthorIT (DITA)
June 2004 – Aug 2005
Subsurface Utility Engineer, InfraMap Corporation (Windsor, NJ)
- Located underground utilities for the NJDOT and NYDOT
- Effectively used Metrotech instruments for locating utilities (810, 850, 880B, 9890)
Education
2013
Master of Science in Professional and Technical Communication, New Jersey Institute of Technology
2007
Bachelor of Science in Professional and Technical Communication, New Jersey Institute of Technology
Minor: Science, Technology, and Society (STS)
Skills
- Technical Writing and Editing
- Content Strategy and Management
- Structured Writing (DITA)
- Excellent verbal and written communication
- Rich Media Production
- Agile Development Collaboration
- Mastery of content management systems and authoring tools including AuthorIT, Confluence, Markdown, WordPress, Flare, RoboHelp, and Adobe Framemaker
- Advanced user of multimedia creation suites including Camtasia Studio and Adobe Suite (Photoshop, Audition, Illustrator, and Captivate)
- Extensive experience with HTML, CSS, and XML
- Fluent in Polish
Interests
Mainframe, Distributed, Agile Development, SAFe, Scaled Agile Framework, SaaS, Cloud, Structured Writing, Security, Electronics, Sports, Music Composition
