Monthly Archives: November 2013

Designing Documents

When I design a document, I envision the end-user experience. I ask myself the following questions:

  • What does the user need to know?
  • Why does the user need to know this information?
  • What is the role or job function of the user?
  • How will the user find this information?

There are many ways to deliver documentation. The traditional model involves large guides that a user can download and search, but the latest trends demand searchable content through popular search engines. Writing article-based documentation helps users find this information. You can check out some of the scenario articles I documented, such as for the CA AppLogic product.

Welcome to My New Portfolio!

As I complete my Master of Science degree in Professional and Technical Communication from NJIT, I am finalizing this portfolio with both academic and professional examples. I am a Senior Technical Writer at CA Technologies, based out of the Ewing, NJ office, but you can read all about me here.

I want to use this ePortfolio to discuss my experiences as a technical writer in an ever-changing industry, but at the same time, I want to show that I have been continuing my studies during my career.