Daily Archives: November 29, 2013

1 post

Designing Documents

When I design a document, I envision the end-user experience. I ask myself the following questions: What does the user need to know? Why does the user need to know this information? What is the role or job function of the user? How will the user find this information? There are many ways to deliver documentation. The traditional model involves large guides that a user can download and search, but the latest trends demand searchable content through popular search engines. […]