I received two Society for Technical Communication (STC) awards this year! STC Award for Installation Content My CA Mainframe Operational Intelligence installation content received an STC Award of Excellence. This product requires a complex mainframe environment, so the content strategy provides a phased approach. Customers might have different roles at varying stages of the installation, so I want them to understand each phase correctly. First, you set up your environment prerequisites, like a “site prep.” Second, you go through the main […]
